Refund Policy
Last updated: March 25, 2026
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This Refund Policy outlines how refunds, credits, and cancellations are handled by Suncoast Removal Services (“Company,” “we,” “our,” or “us”). By booking or using our services, you agree to the terms below.
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1. Nature of Services
Suncoast Removal Services provides labor based junk removal, hauling, cleanout, and disposal services. Because services involve scheduled labor time, travel, equipment use, and disposal logistics, refunds are handled differently than physical product returns.
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2. Refund Eligibility
Full Refunds
A full refund may be issued in the following situations:
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• The Company cancels a confirmed appointment and is unable to reschedule within a reasonable timeframe
• Payment was made in advance and services were not performed
• A billing error or duplicate charge occurred
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Partial Refunds
A partial refund or service credit may be issued when:
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• The completed service materially differs from the agreed scope
• A portion of the scheduled service could not be completed due to Company related issues
• Pricing adjustments are warranted after resolution of a documented service concern
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Refund amounts will be determined based on time spent, labor performed, disposal costs incurred, and overall service completion.
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No Refund Situations
Refunds will generally not be provided in the following cases:
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• Services have been fully completed as agreed
• Customer changes scope after arrival or during service
• Customer provides inaccurate information about volume, access, or item type
• Hazardous or prohibited materials prevent completion
• Customer dissatisfaction based solely on price after work has begun or been completed
• Weather delays or scheduling adjustments outside Company control
• Dump fees or third party disposal charges already incurred
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3. Cancellation Policy
• Cancellations made more than 24 hours before scheduled service may be eligible for a full refund of any deposit paid
• Cancellations made within 24 hours of scheduled service may be subject to a trip fee or partial refund
• No shows or inability to access the job site may result in forfeiture of any deposit or service fee
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4. Timeframe to Request a Refund
Customers must submit refund or service concern requests within 7 days of service completion.
Requests submitted after this period may not be eligible for review.
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5. How Refunds Are Issued
Approved refunds will be processed using the original payment method when possible.
Please allow 5 to 10 business days for processing depending on the payment provider.
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In some cases, the Company may offer:
• Service credits
• Discounted future service
• Partial reimbursement
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6. Dispute Resolution
Suncoast Removal Services is committed to resolving concerns professionally and fairly. Customers are encouraged to contact us directly before initiating chargebacks or formal disputes.
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7. Contact Information
To request a refund or report a service issue, please contact:
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Suncoast Removal Services
Phone: 727-591-3111
Email: suncoastremoval@gmail.com
Service Area: Pinellas County, Florida